FAQs
Here, you’ll find answers to common questions about our products and services. If your question isn’t listed, please feel free to contact our support team.
Ordering and Payment
Ordering and Payment
How do I place an order from the store?
1. Choose your product and add it to your cart.
2. Proceed to checkout, providing your shipping address and payment details.
3. Review your order, confirm it, and receive a confirmation email.
What payment methods are available?
We accept payments via bank transfer and cryptocurrency.
Do you accept payment in cash?
No, we currently accept only cryptocurrency and bank transfers
Can I make payment in a currency other than USD?
Yes. For bank transfers, your bank will convert the amount to USD at the current exchange rate.
Is it compulsory to use Coinbase for cryptocurrency payments?
No, you may use any crypto wallet or exchange to complete your payment.
Shipping and Delivery
Do you ship to all countries?
Yes, we ship worldwide, except to countries affected by conflict, such as Syria, Yemen, and Afghanistan.
Which shipping companies do you use?
We use DHL and UPS for fast, reliable international delivery.
How long does shipping take?
Shipping typically takes 3–5 business days with UPS and 7–10 business days with DHL, depending on your location.
Is it possible to track my shipment?
Yes, tracking details will be provided by email once your order is shipped.
How long will it take to ship 'In Stock' products?
We ship in-stock products within 48-72 hours. Delivery may take an additional 2–3 days.
Returns and Warranty
Can customers return products?
Yes, returns are available for products that are damaged, different from the description, or underperforming. Returns must be made within a certain timeframe for a refund or exchange.
What is the warranty period?
Our products come with a 360-day warranty, covering manufacturing defects and shipping damage.
Can I cancel an order?
Yes, orders can be canceled anytime before they leave our warehouse. Refund timelines will follow our payment and refund policies.
Product and Technical Support
How do I set up my miner?
1. Download an IP scanner to locate your miner’s IP address.
2. Access the miner’s dashboard.
3. Enter your pool link and wallet information.
How difficult is it to set up a miner?
Miner setup is simple and requires minimal technical knowledge. Most devices operate on a plug-and-play model.
How can you help me with miner issues?
For support, send a video of your dashboard and kernel log to our support team. Software issues can often be fixed remotely.
How do I download updates for my device?
Updates are available in the “My Account” section under "Downloads."
Pricing and Discounts
Do the prices on your website fluctuate?
Prices are regularly updated, but do not fluctuate daily. We aim to keep pricing fair and transparent.
Are the prices inclusive of shipping costs?
No, shipping costs are calculated at checkout based on the shipment weight and destination.
Are there discounts for bulk orders?
Yes, if you are ordering more than 5 miners, please contact us for potential discounts.
Additional Information
How can I save on customs duty?
We offer lower invoicing to help reduce customs duty costs. Usually, orders of fewer than five devices incur no additional fees.
How do I stay updated about IceRiver Store products?
You can stay informed by subscribing to our newsletter for product updates and special offers.
Will I receive order details by email?
Yes, we send order updates via email. Registered users can also view details under the "My Account" tab on our website.
If your question isn’t listed, please feel free to contact our support team.
